Team effectiveness to drive performance

We partnered with this leading entity in the financial technology sector to develop their senior leadership team, rapidly enhancing their collective capability to better deliver on the company’s financial ambitions.

Our client, a leading entity in the financial technology sector, excels with its comprehensive payment services, including merchant acquiring and fund distribution, seamlessly integrated with advanced software solutions. Their innovative approach has led to the creation of services tailored for various retail sectors, significantly enhancing business management and payment integration. With a robust presence across multiple regions, our client has firmly established themselves as an industry leader, offering a diverse product portfolio to meet the intricate needs of its clientele.

Strategic challenges

Despite their commercial success, our client faces several strategic challenges. The operational complexity has resulted in difficulties with customer onboarding and control, leading to growth that has not proportionally increased profit and cash flow.

Recently, the company has undergone significant leadership changes, with key positions such as CEO, CFO, and CPTO being vacated. The rapid changes within the organisation and increasing complexity contributed to the organisation’s struggle to keep plans on track.

Focus: Team effectiveness

Accelerating the rate at which ExCo reaches high performance, with development focused on:

• Building relationships, trust and a foundation for open and honest communication
• Building a strong commitment to the performance expectations for this year, in operational detail, and holding each other accountable
• Building the collective leadership of the team and their ability to work across functions to drive execution

Impact

The programme's impact was assessed through various methods, including team feedback on progress and challenges, formal reviews with CEOs and key stakeholders, and quantitative impact assessments. These assessments highlighted changes and developments in strategic priorities and the overall effectiveness of the executive teams

The results indicated that the executive teams were able to stabilise and re-energise their culture, simplify priorities, and focus on executing the basics. This led to improvements in operational efficiency and profitability.

The team included: